I just wanted to take a moment to tell you how much I enjoy reading your newsletters.  Even more than that, I love browsing and shopping at the nursery.  I live in Eureka so I don't make it to the nursery often but about every 6 wks. or so, I get a craving to visit.  You have a wonderful selection of everything for the home and garden.  I appreciate the expertise your staff has and am hungry for their advice. Hillermann's is my favorite nursery in the St. Louis area.  Thanks for satisfying my gardening addiction!

Sincerely, Viv

Hello Sandi,

Congratulations on Hillermann's Nursery and Florist being named the GCA (Garden Centers Of America) Garden Center of the year.!  It's great to see a Missouri home-grown green industry leader receive recognition like this.  I understand the hard work and years of dedication from your family and staff to receive this award. 

Anne

Sandi and Crew:

Congratulations on being selected as the GCA Garden Center of the Year!   I cannot think of a better company and person to receive it.  Thanks for all the hard work you have done for GCA and the industry over the years.

Hope spring has been going well and June continues to be prosperous.  I am sure I'll talk to you in Portland.

Regards, Philip

Sandy,
Congratulations on Garden Center of the Year. #1 is a good thing.
Your show of appreciation for our business goes a long way in making you first.

Sandi:

Congratulations on the recent GCA award. Here's a link to the story on our Web site:

http://www.gardencentermagazine.com/gca_garden_center_of_the_year.aspx

Well done, indeed … YY

Dear Sandi,

Thank you so much for the beautiful pots of mums. They looked so pretty on the tables and really warmed up the room. The folks always look forward to when we draw the names. They love the flowers.

This is one of the many nice things you do Sandi, and I really appreciate your kindness. You are a very dear, special person! (Plus you have a great voice) Thanks again for being so generous.

God Bless!! Melba

Dear Ms. McDonald,

I want to thank you and everyone at Hillermann's for the fine service you've provided us over the past two years; the quality of the work is excellent. Your folks listen carefully to what we want and make every effort to please us.

In particular, we enjoy working with Dave Wehmeyer; and this week, "Don" came out and did a fine job of pruning/trimming our shrubs and trees including clean-up.

Your facility off South Point Road is outstanding. I hope you're having a good year and wish you a great future.

Sincerely yours, Paul

Hi Paul.

Thanks for returning my email. You don't have to do anything to the berm if you don't feel its necessary. I was just concerned because they are so beautiful, I don't want the trees to suffer. Don't worry about the stinkhorns then. I saw a show on TV about dogs eating the various fungus and was afraid for the animals. Thanks for your concern. You/Hillermann's takes such lovely care of the landscaping here.

Thanks for all your concern. Vicki

Just wanted to pass along the thanks of my 2nd grade class for the tree planting show today. We took time to hang our heads out the window and watch (and ask questions!). The two men who planted were so patient. Having an audience could have been an irritation, and I want to compliment them for being so patient and nice to the students, explaining the steps they took and answering our questions.

Thanks for the tree, the future shade, and for helping me make the most of a “teachable” moment.

Sincerely, Gwen

Hi, Sandi!

Just want to let you know how much I enjoy your Hillermann E-Newsletters!! I just received the Sept one today. I love the Fall season...with the mums, pumpkins, etc.! I'm looking forward to getting to the nursery soon!! Your recipes always sound so good too...I just may have to give the Salmon Pasta Salad a try!!  :)

Hugs, Kathy

Sandi,

I love the new feature, Sandi's Kitchen! I made a copy of the first recipe. (on Hillermann's email newsletters)

Pat

Dear JoAnne,

Thank you so very much for the gift certificate that you sent! You not only continuously go above and beyond in providing the highest quality in nursery and landscaping needs, you effortlessly surpass the bar of excellence in customer satisfaction too. Again, thank you. I look forward to visiting Hillermann's again soon!

Warm regards, Tammy

Dear Sandi,

An expression of appreciation from our Garden Club. We sincerely thank you for designing and printing such attractive hand flyers to promote our recent plant sale. We raised over $700 to fund our annual scholarship. Your promotional contribution certainly helped to attract customers and bring success to our efforts. We are very grateful to you for donating the time, talents, and materials to create the plant sale flyers.

Garden Club Corresponding Secretary

Thanks, Hillermann's, for opening your greenhouse doors this morning to a group of rowdy, curious 2nd graders from a local grade school. I was in the middle of one of the groups when I heard a small voice pipe up, "This is a cool field trip!" You did a wonderful job. I'm certain the students have never gotten to explore plants so freely. Thanks for your patience, enthusiasm and hospitality.

Sincerely, Gwen, parent/chaperone

Sandi,

I know you are busy and I just wanted to let you know I appreciate that you took the time to email me.  Great customer service. Also, I really appreciated the frost warning you sent out. These touches do make a difference. Best of luck on a prosperous season.

Denise

Thank you for the good advice. (Frost Warning by Email)

Margaret

Thank you very much for this information. (Frost Warning by Email)

Paul

Thank you for the wise words!!  Your support is GREATLY appreciated!!!  (Frost Warning by Email)

Carolyn

April 9, 2008. We recently purchased two trees from your nursery. Yesterday our trees were delivered and planted by Craig Molitor. We are extremely happy with our purchase and Craig's expertise in choosing and placement of the trees. We wanted you to know what a great employee you have in Craig.

Sincerely, Frank and Marilyn

Dear Sandi and the staff of Hillermann's,

We want to thank you for hosting our March meeting at your facility. You and your staff extended such a warn welcome to us in so many ways. The garden planter centerpieces brimming with plants cheerfully greeted us with a promise of spring despite the chilly weather. The aroma of your lunch enticed us and we marveled at the delicious and most generous lunch and deserts which you prepared. Everyone was so attentive to our needs during the meal and meeting. We also enjoyed the gift bags with the pansy plant. Your nursery and florist has always been known for its excellence in plants, products, and service as well as for the courtesy and respect you extend to your customers. You truly extended that Hillermann's hospitality to each one of us. Thank you for making our meeting so pleasurable.

Sincerely, the Garden Club Corresponding Secretary

Thank you Sandy, and thanks for the flowers you all made for my mother-in-law's funeral. the weather is bad for funerals, but the flowers are nice. Thanks again,

Ver and Harrison

Dear Sandi, I think you have an awesome store. I could spend hours just looking. Everything I buy is vigorous and healthy (and beautiful). Thanks!

Kathy

I just got off of the phone with Paul calling me to quote my lawn. I just wanted to pass along so that you would know…he was SUPER pleasant, professional and answered all of my questions on the phone. He was really nice.

Kari

Thank you so much, the arrangement was exactly as I pictured. You did a great job. I really count on you to reach my request. Have a good day.

Rose

Just wanted to say "thank you" for filling my flower order so promptly and so beautifully! The floral arrangement you delivered today to Marsha was absolutely magnificent....neither she...nor me could have been more pleased with the creativity and the beauty of the basket.  What a spectacular job!!!  Wish you lived in Albany, New York so I could utilize your services more often.

Thanks.........Carolyn

Sandi,

Just wanted to drop by and tell you that your Nursery Dept. specifically Char helped me out of a jam with snow while Barbara and I were gone to Florida. I really appreciate the fine service.

Paul

I love receiving your email newsletters. They have lots of great information and look very professional.

Patrick

Dear Sandy,
Just wanted you to know what a great employee you have in Kevin. We were in this past Sun. and he answered my many, many questions about lawns, shrubs, fertilizers et al, professionally and succinctly. Wayne and I were gratefully impressed.

Carole

Dear Bernie, Sandi, Scott, & Friends,

It was so nice of you to send the beautiful poinsettia arrangement for Larry. Thank you for your thoughtfulness. I must say we have received many plants and floral arrangements from your business and they have been very healthy and beautiful. Also, the casket spray and special floral w/our lamp was perfect.

Thank you, Judy, David, Mark & Families

I am so pleased with the great wall that Marc and Gary built.

John

Jason Demyen-Jones did a very thorough job winterizing my roses.

Dottie

Sandy, Don and his men did a WONDERFUL JOB at the apartments. Thank you. What a difference!!! High Time. Blessed Christmas and Happy New Year!

Bev

To Whom it may concern: I  just wanted to personally thank Amy for doing such an outstanding job! Not only was she sensitive to my concerns but she took the extra time and effort to make sure that I was completely satisfied.

Thanks Again! Greg

Sandi, It is always nice to receive your e-newsletters. May you and your family have a wonderful holiday and a Merry Christmas!

Bob

I'm writing to thank you for the service and quality of workmanship of the funeral arrangements you provided to me and my family. We referred by Oltmann Funeral Home in Union- mainly because you were open on Sunday. The woman (Gail) who helped my husband and me was so helpful and understanding. I feel like it was a last minute request coming in Sunday afternoon for arrangements needed for the following afternoon. She provided us with a quiet area to look over arrangement books and gave us ample time to decide. She then listened as we described what we were looking for- colors and types of flowers. She made us feel important and put us to ease.

I cannot praise the arrangements enough-they received many compliments. They were simply beautiful-much more beautiful than I thought they would be-they were exactly what I wanted. One was taken to the grave site - the other, a grapevine wreath with glass bead clusters and wine colored flowers, is hanging proudly on a door in my home. My intention is to replace the real flowers with artificial, but real flowers are still so beautiful that I don't want to take it apart just yet.

Thank you so much for the service you provided. Although the original recommendation was based on your hours of operation, my personal recommendation is based on quality of service. It's reassuring to know that I now have a local florist/ nursery that I can call, because I'm not local.

Cordially, Leesa

The wedding and reception were so incredible! Thanks to all your hard work-everyone loved it all.

Thank you again, All the A. and V. Families

Thanks for sending the flowers. My daughter said they were beautiful.

Elsie

Gail and everyone at Hillermann's, We just wanted to thank you for all the hard work that went into making our wedding arrangements. They were so beautiful! They really made the event! Thanks again for such wonderful work and for being so delightful to work with.

Warm Regards, Jeff and Ashley

Hillermann Family, Thank you for the flowers and prayers. Crissy would have loved them. She always thought Gail was the best designer. (She would Ha!Ha!)

Love all of you, Brenda and Larry

Gail and Flower Shop, You all did a beautiful job for the Queen Contestants, the Queen, and her Court. The flowers were beautiful. Thank you for all of your hard work.

Nancy

My lawn looks so much better than others in my neighborhood do. I hope they all call you for a lawn program.

Dick

Jason Keeny's lawn renovation work was far above my expectation. Thanks for the good job.

Lorraine

I called Don B. at home to tell him how happy I am with the landscaping that Hillermann's installed for me.

Mrs. H.

Don B. and Rich H. worked together like a real team to do a beautiful job on our subdivision entrance. Rick's design was just right! I am so pleased.

Rita

Sandi and Ladies - Your thoughtfulness and generosity gave just the right touch to the decor for the SFB Confirmation reception. Thanks so much!

Carolyn

Hi Gail, Wow- your artistry showed through in the delightful bouquets you made for our wedding. God Bless You!

Thanks! Jill

Dave, I love the color of the plants. The guys did a great job.

Cal

Tim B. and Steve did a great Job.

Mary Kay

Dear Sandi, I am writing to you today to recognize one of your employees for outstanding customer service. That employee is Bruce Crowell in the equipment area.

I recently had a problem with my Wheel Horse garden tractor. During my initial conversation with a different employee in the service area, I was “put off.” Somewhat frustrated, I drove over to your store where I was cheerfully greeted by Bruce. He gave my concern immediate attention. Within an hour, he had come to my house and brought me a loaner mower to get my grass cut.

After some contemplation, I decided to do some checking on a new mower to replace my Wheel Horse tractor. I visited your store the following day and was again cheerfully greeted by Bruce. He spent as much time as I needed showing me the various models and explaining the advantages and disadvantages of each. His knowledge of the various models was truly impressive.

I ended up purchasing a $5000.00 Toro zero turn radius mower. I want you to know that you should attribute my purchase to Bruce. As I said, I wasn't all that pleased with how I was treated initially when I called about the problem with my tractor. Bruce turned the potential loss of a customer into the sale of a new, somewhat expensive, product.

Too often in this hurried world, we only take time to offer criticism. I wanted to take the time to do the opposite and let you know that I feel you have a valuable employee in Bruce Crowell.

I hope you will also take some time and personally let Bruce know that you appreciate his excellent customer service and his dedication to your company.

Sincerely, Howard

Dear Sandi, What a wonderful party you had last night. Hillermann's was decorated so beautifully and just using the soft lights made me feel I was in a Wonderland. The music was lovely, the food delicious, and that chocolate fountain called my name! Congratulations!

Love & Hugs, Jeanne

Greetings, You should be very pleased with the beautiful display of Xmas items etc. and the hard work and courtesy shown to us by your family and employees.

Fred and Marion

Sandi, We always appreciate your thank you notes, and want to let you know how pleased we are with our new landscaping. It's beautiful! We love all the plants, and would never have chosen so many different kinds without help from Hillermann's.

Our compliments to your staff. Working with Dave Wehmeyer is so pleasant, and the variety of plants he chose plus the design is outstanding. We love it! Tim was one of the workers who took care of all the actual work at our home. Working with him is easy. He's knowledgeable, and extremely hard working. Meticulous also. Every time we come into the landscape office, Betty is so helpful and polite. Always efficient.

We've worked with Amy in the flower shop also. She's made some flower arrangements for inside our home. She always understands what I'm looking for, and has designed some beautiful arrangements for us.

Sandi it is to your credit that your staff gives this kind of service, and that they have worked with you for so many years. We're grateful for fine, caring service we've received over the years.

Thanks so much! Mike & Sheila

Dear Mrs. McDonald: On behalf of the administrative staff or St. Johns Mercy Hospital, I'd like to thank you for your generosity. Hillermann Nursery & Florist played a beautiful part in helping us say goodbye to Velma as she retires as Vice President of Nursing. We very much appreciate your kind donation of the foliage, arbor, fountain and table. Adding decor to the room really helped make the event that much more special for all who attended. Velma was overwhelmed by the extra effort given to her celebration. Hillermann Nursery & Florist helped make this happen.

I've heard nothing but kind words regarding your Event Coordinator, Leslie. She made the room come to life! It is these kinds of generous acts that make our community such a great place to call home.

Michael

Julie and Jamie, Thanks for our field trip and all the stuff we did. It was fun!

OLL First Graders

Julie and Amy, Thank you for coming and talking to my class. We really enjoyed your presentation and the beautiful flowers!

Kris

Julie and Amy, Thank you for a wonderful flower presentation! The kids had a great time and are so excited about our visit to the nursery. See you then.

Thanks Again, Rosemary

Julie, The flowers for Mom's funeral were perfect. We really appreciate everything and how everything was perfect. Mom would have loved them.

Lisa

The flowers were beautiful! Thank you for sending the picture.

Jena

Julie, Thanks for all your hard work with the wedding. We appreciate all you have done for us!

Angie

Julie, The birdbath you made with the plants was just beautiful!

Mary

Julie, Thank you for the beautiful arrangement you made. Please make another one up for me.

Thanks, Mary

Julie, The silk you made for me was just beautiful!

Vivian

Julie, Thank you so much for coming to our ladies luncheon and demonstrating how to make a wonderful wreath. I know the ladies enjoyed it. Thanks Again,

Karen

Everything sounds beautiful. Thanks for all your hard work and working with all our changes. Can't wait to see the wedding flowers!

Sharon

Tim Kriete is the BEST! I am a very happy Hillermann's customer since he took over on our lawn! I have a few “sick” trees that I need to talk to him about.

Pete & Judy

Thank you Sandy, we love your messages. Merry Christmas to you and your family!

From the B. Family

My family and I are SOOO glad to have found your nursery. We will be back in the spring for our “bald cypress” memorial tree for my dad.

We really enjoyed the open house Thursday. Thank you for including us.

Sandra

Good morning. I would like to send a compliment your way regarding one of your employees. I recently contracted your business to grade, seed, fertilize, and straw part of my yard after some recent construction. The young man sent to do the work (on a rather chilly day) was very personable and courteous, showed great pride in doing the job well, answered all of my questions about watering and mowing, and left the yard in great condition. I am sorry I don't remember the young man's name (Tim M.), but never the less, I am grateful for the care he took in working on my yard. The best part is after days of watering the area, and after the rain on Monday and Tuesday, I am finally seeing GREEN in that part of the yard!!!! Thanks for your service!

Respectfully, Roger

I am so pleased with the landscaping that Gary and Marc did for me.

Lynn